I wrote a book! The Strategic Manager’s Playbook
Six months, one book, and what it taught me about starting In December, I started building a guide, something that would be useful to others, then expanded it. What began as a handful of pages grew, and six months later I have a rounded piece of work: The Strategic Manager’s Playbook. I want to tell […]
The AI Differentiator dividend
The AI Differentiation Dividend Almost every team now uses AI. Very few enterprises can show a predictable return on it. Heading into the second half of 2026, that is the pattern I keep seeing, in travel and well beyond it: token spend climbs, but the increment is uneven and rarely company-wide. A few teams pull […]
AI in Travel and Hospitality
AI in Travel and Hospitality: Where 2026 Really Stands Travellers already plan trips with AI and startups demonstrate dazzling capabilities. Yet inside most established travel companies, operations remain almost entirely untouched. The gap between the two is the whole story. By James Lever, Principal Director, CTO Advisory for Travel (UK), DataArt After a season of […]
Beyond Reporting: Why Operational Data is the Missing Link in Travel’s Sustainability Journey
As former CTO of Weeva, I saw firsthand how fragmented, retrospective data undermines even the best sustainability intentions. Reporting platforms help with compliance, but they don’t drive operational change.
If the travel industry is serious about achieving net zero, it must stop treating sustainability as a reporting function and start managing it like any other area of performance — with timely, traceable, and integrated data.
Read why real progress begins with fixing the data layer.
Will 2025 Be the Year Airline Alliances Finally Deliver a Seamless Travel Experience?
For decades, airline alliances have promised frictionless global travel—extensive route networks, lounge reciprocity, and integrated frequent-flyer benefits. Yet, as any seasoned traveller knows, the reality often falls short. Fragmented airline experiences, inconsistent airport processes, and misaligned tech platforms continue to sabotage the idea of a truly effortless journey. Now, with 2025 on the horizon, alliances […]
Designing with Intention: Reflections from UX Brighton’s AI-Powered Future
UX Brighton’s “UX and AI” conference (1st November 2024), covered a broad spectrum of perspectives on how AI is transforming user experience, design, and human relationships. A few common trends emerged from the discussions, revealing both opportunities and serious challenges AI poses to UX design. https://uxbri.org
Is your Mac performing strange on Mac OS Sequoia 15.0? Here’s a possible solution.
Symptoms Since upgrading to Sequoia, is your mac acting oddly?
Project porfolio: some of the projects I’ve been part of.
I’ve worked on a variety of projects – here’s a selection of some of them.
Whats Skills Do I Need to be a Great Manager?
Imagine two people guiding a group through a dense forest. One is constantly checking the map, ensuring everyone stays on the path, measuring progress, and making sure resources are used efficiently. The other is pointing towards the horizon, motivating the group to keep moving forward by sharing the vision of the destination and encouraging them […]
Leveraging the Gartner Hype Cycle to Navigate Emerging Technologies
In our ever evolving technological landscape, businesses are continually challenged to discern which emerging technologies will deliver genuine value and which are merely transient trends. The Gartner Hype Cycle offers a strategic framework to evaluate these technologies systematically, enabling organisations to make informed decisions about where to focus their attention.
How to harness IoT and Building Management Systems for Environmental Sustainability
The pressing need to address climate change has placed environmental sustainability at the forefront of corporate agendas. Buildings account for approximately 40% of global energy consumption and 33% of greenhouse gas emissions, according to the International Energy Agency (IEA, 2020). As urbanisation accelerates, these figures are poised to rise unless decisive action is taken. Integrating […]
What sustainability frameworks and technologies should you consider when building new properties?
As global concerns about climate change and environmental degradation intensify, the construction and real estate industries face mounting pressure to adopt sustainable practices. Building new properties is no longer just about architectural brilliance or prime locations; it’s about integrating sustainability at every stage of development. This shift is not only environmentally imperative but also economically […]