Regressions, regressions, regressions
“one tiny change, one massive issue!” When planning a continuous integration (CI) strategy, it’s important to ensure that code is deployed and tested appropriately for every release.
In the future, who will own my personal data?
Today when we access data online, web sites capture “big data”, often supplemented by 3rd party profiling data. In this post I’m looking at how our data is shared, with whom and the accuracy of the data. With the upcoming EU General Data Protection Regulation this is an interesting subject.
The hidden cost of WorldSIM.
One of my team was visiting the UK. On this occasion they had their own UK Sim which had credit. All was fine until I realised some unexpected costs.
Digital Maturity is the main gap between OTA and Airlines today.
When comparing OTA and Airlines, they sell a similar product. Both sell flights, both sell packages (in most cases). So why is it that OTA dominate in online search?
Thoughts on Personalised Pricing
As e-commerce web sites and mobile apps collect more data on their consumers, it’s inevitable that the data will trigger the start of a personalised experience.
BA and the 27th May 2017
As someone who was departing on the 27th of May on BA I happen to have first hand experience of the issues that amassed that day. As my departure was late in the day I suspect my experience was quite different to those who had already checked-in, or were due to land when the issues […]
The importance of Disaster recovery.
As a CTO I am involved in considering risks in infrastructure, and to consider the risks in the event of an IT disaster.
The future of airline(s)
In the travel marketplace there have been a number of start-ups disrupting the norm. AirBnB came from nowhere. There had been peer to peer accommodation services for many years, but AirBNB came and made renting a room easy for a global audience and within a few years has become one of the market leaders. Uber have done the same, […]
What is consumer-centric and why does it matter?
If you google Consumer-Centric this you get this; Customer centric is a way of doing business with your customer in a way that provides a positive customer experience before and after the sale in order to drive repeat business, customer loyalty and profits. And a customer-centric company is more than a company that offers good […]
Every Agile team should have a UX expert.
Until 1-2 years ago, my specifications were wordy, with wireframes but what I’ve observed is that you can’t assume customers will read a 100+ page document and fully engage with it. What customers can relate to, are visual prototypes. In doing so you get feedback much faster, although BEWARE this feedback can be never ending, […]
All the Travel Terms you wanted to know about
In this document there are many terms and references Aggregator – a company who combines multiple suppliers into a normalised single feed to be consumed by OTA, or online booking tool(s) Ancillaries – Additional services added to the base fare for up-sell purposes, for an airline these are often paying for a specific seat, checked bags, […]
The nightmares of trying to source accommodation with children.
I would like to set you a challenge. Find me a hotel in say Boston which can accommodate 2 Adults, 2 Children, in two connecting rooms or a suite (with min 1 room), where there are two bedrooms, and ideally 3 beds. Give it a try.