Kos Adventure
In 2019 we visited Kos, we were looking for a 2bed room all inclusive package deal. We stayed at Kiprioti Panorama Aqualand and had a really good time. The hotel had a waterpark which was separate from the main pool. Entertainment was very family friendly and we had a great time. We did one excursion […]
36h in Lisbon
Having transited in Lisbon I really wanted to explore the city, and having a weekend spare, we fly out on a Friday to return Saturday evening! We flew from London to Lisbon, exited the airport and then walked across to the metro. which was metres away from the exit. You can buy a 24h/28h transit […]
A week in Iceland Feb 2022
Having booked this previously in 2021 but due to covid had to be rescheduled. We rebooked for Feb half term 2022. We based ourselves near Laugarvatn in the golden circle so that we could drive to the places we wanted to visit, having been before, we decided to find a budget friendly chalet in the […]
Mini Break and Holiday Adventures
In my spare time I like to explore and see different places, some to just wind down, others for culture, discovery and fun! Here’s some of my adventures Young Family adventures Iceland 2022 Norfolk Broads 12 hours in 12h in Agra, India (in one day) 36 hours in I’m a believer that you can cram […]
With increasing airline costs, will charter flights in 2023 be a luxury tour operators may not be able to afford?
Background; When a tour operator starts up, they will usually rely on ad-hoc flight seat purchase, but with variable pricing this soon introduces costs outside of their control which could limit the sale of their products. To overcome this a tour operator usually negotiates group rates with an airline to agree an amount of seats […]
Onboarding materials
When a new member starts, I find it good to provide some 3rd party training material so we can ensure we’re all at the same level. Udemy provides a great cost effective source for video led materials.I use this in addition to our own LMS materials (confidential!) to ensure there’ s a common business understanding. […]
Software
Software needs to be well built and perform well. For many projects Enterprise Architecture/Applications (EA) is desired. EA can mean different things to different businesses. To me EA represents, scalable, modular, fit for purpose software which follows best practise to deliver stable and efficient execution. EA requires good object orientated (OO) design principles, such as […]
Building an off-shore team.
Off-shore development can be a difficult one to get right, but accomplished well it can deliver real benefits. Having established a team from 1 to over 150 members, here’s some of my pointers and advice. Recommendations for building a successful off-shore working model. Start with your current business. Although Covid was a difficult time, it […]
With travel disruption on the rise, travel agents are more essential than ever.
Free Independent travellers like to make their own plans, build and book their own itineraries. With lots of offers available its tempting to book that AirBNB, some flights, transfers and excursions (all on separate bookings) Since covid, tourism is restarting but with staff issues, IT challenges, and increasing inflation globally, the risks of holiday disasters […]
Unlock the potential in your existing database with a customer data platform and rebalance your google ad spend.
Google Ads is an effective way of acquiring customers, but businesses often forget that they have great potential in the data they already have. Google has become the Amazon of marketing, it’s the go to place to capture leads and increase sales. More Ads = More leads = More conversions = More Sales. Where this […]
Conversational vs traditional customer experiences.
I’ve been working on a project with Pat.ai/EC.ai for several months, and what those guys can do with linguistic understanding (and context) is pretty amazing. Looking at a traditional customer experience in travel. A traditional UI for example google’s multi-itinerary flight search form, has prescribed inputs The customer enters data, select dates, and builds their […]
Digital transformation: more human than digital.
Us humans are a funny lot! We’re quite stuck in our ways. We like to do things the way we do, we do not really embrace change even if it’s for the better. Digital transformation is everywhere at the minute as businesses aim to become more efficient. But a digital transformation project isn’t a one […]