We have all experienced this, we’ve closed our laptop, done something else, taken a call for instance and returned to what we were doing to find;
I’ve been taken to the home page without message
I’ve received a session timeout message
You complete an action, but that action fails.
Continue reading “Handling Lost or ignored customer inputs”
I have always had an interest in design and usability, I’m not entirely sure where this came from.
Continue reading “Everyday usability”
Innovators, are by definition pioneers. They set the way, they embrace new technology.
When starting new, deciding on new exciting technology is in some respect straightforward.
Continue reading “We have to be informed and bold to innovate.”
In a recent conference, on a round table, one comment was made that resonated with me.
No one wants to fly. Continue reading “Who cares about flying?”
Last year I started travelling regularly to India, as a result I joined the BA executive club. Continue reading “When all things are near equal, loyalty matters.”
Conversion is important, you could have the most amazing web site but if it doesn’t achieve its goal, then its not a success.
Continue reading “A 100ms target”
Its slightly scary how many systems have been hacked lately, data exposed. Data which is personal.
When we design systems we should consider the controls around sensitive data, where possible we must encrypt and segment responsibilities.
Continue reading “Hackers and data exploits”