I’ve been working on a project with Pat.ai/EC.ai for several months, and what those guys can do with linguistic understanding (and context) is pretty amazing.
Looking at a traditional customer experience in travel.
A traditional UI for example google’s multi-itinerary flight search form, has prescribed inputs
The customer enters data, select dates, and builds their itinerary. – comparing this to a dialogue with a travel agent the questions would be mostly the same. (“I’m interested in going to Singapore, I need to go via doha to attend a meeting but just for a day. Here’s my dates”)
Continue reading “Conversational vs traditional customer experiences.”